Our Policies
Appointments
THE BEAUTY LOFT requires all appointments to be reserved with a credit or debit card, including appointments made online. Any Full Set appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled. If you have scheduled an appointment online or in person, you will receive a call from us in order to complete the scheduling process with a credit or debit card.
Fills
THE BEAUTY LOFT requires that you have at least 50% of your lash extensions intact in order to meet Fill pricing. If you have less than 50%, your lash artist may recommend a Full Set, which may have to be rescheduled to a later date to allot the appropriate amount of time. If you believe you have less than 50% of your extensions, we recommend booking for a Full Set and letting your lash artist assess when you are here.
Cancellation
THE BEAUTY LOFT requires 24 hours’ notice via phone call or voicemail to the salon prior to any cancellation or rescheduling of an appointment. Failure to give 24 hours’ notice will result in a cancellation fee of half the amount of the service scheduled charged to your debit or credit card on file.
Full Sets
THE BEAUTY LOFT requires all Full Set appointments to be reserved with a credit card, including appointments made online or through Vagaro our scheduling system. Any Full Set appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled. If you have scheduled an appointment online or in person, you will receive a call from us in order to complete the scheduling process with a credit card. If any Full Set appointment is rescheduled or cancelled less than 24 hours of the original appointment time, a cancellation fee will be charged to the credit card on file. The cancellation fee for a Full Set appointment is half the amount of the scheduled service.
Late Arrivals
If you arrive late we will not be able to extend your appointment time. If you arrive more than 15 minutes late we will have to reschedule and will charge 50% of the appointment fee. Out of respect and consideration for your lash stylist and other customers, please do your best to be on time.
Pets
THE BEAUTY LOFT does not allow pets or animals in the salon, with the exception of Certified Service Animals.
Reminders:
​
Lash Hygiene
Please come to your appointments with clean eyelashes. Doing so will not only ensure that your stylist has ample time to complete your service, but clean eyelashes also have the best retention. If you are unable to do so, please arrive early and wash your lashes in our lash wash station prior to your appointment.
Small Children
THE BEAUTY LOFT endeavors to make each guest experience as relaxing and as safe as possible. In order to do so, we politely ask that guests refrain from bringing small children or infants to their appointments. Our technicians are focused on delivering the best possible service and they are unable to monitor young ones while doing so.
​
Lash Hygiene
Please come to your appointments with clean eyelashes. Doing so will not only ensure that your stylist has ample time to complete your service, but clean eyelashes also have the best retention. If you are unable to do so, please arrive early and wash your lashes in our lash wash station prior to your appointment.